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How to Present Effectively to your boss? | 如何汇报工作才能打动你的老板?PET 2020 线下No.1英语沙龙回顾@6/10

The meeting on June 6 was the first face to face meeting for PET during the past half year due to Pandemic. As soon as our old friend Frankie came to the meeting room, he said something exciting: Alex and Yuki have been doing their best to maintain the online activities during the Pandemic. We all support you. We hope that PET will get better and better. It proves that we can make it! See, we're back!
6.10号是PET最近半年来第一次线下线上结合的周三例会,老朋友 Frankie 一来就和大家说了一句振奋人心的话:Alex 和 Yuki在疫情期间在很坚定地维持着活动的线上正常运营,我们都支持你,希望PET越办越好,事实证明你们可以办到。这不我们又回来了!
Everyone was very happy to get together again. Alex invited all the members to introduce themselves and answer the icebreaking question prepared by the hostess Joyce: Self-introduction: Your name, your job and your hobbies. What would you do if you meet the big boss at the door of the elevator? • A Pretend not to see it, shy away • B Say hello quickly • C Try to talk to the big boss
大家都很开心又相聚在一起了。Alex 邀请大家进行自我介绍的同时回答主持人 Joyce 提出的问题: 如果你在电梯门口碰到大老板,你会怎么做? • A 假装没看见,溜墙根,马上跑 • B 快快地打声招呼 • C 试着跟大老板聊两句
The answer from most of the members was chose B or C, or chose BC at the same time. Everyone was very active and willing to establish a connection with the boss. Our lovely new member Carey shared that she would find topics related to the boss to start small talks. For example, if the big boss just came back from a business trip in the United States, she would talk about the city or travel related topics.
大家的答案是选B或C,或者同时选BC,大家都非常积极主动,有强烈的意愿和老板建立联接。而且Carey 分享说她会找和对方相关的话题去展开small talk,比如对方如果是刚从美国出差回来,那么就会聊有关出差那个城市或是旅途相关的内容。
Moon gave us a very good demonstration of starting the chatting: Grasp a specific point about the other’s clothing or hair style, to express specific and sincere praise. For example: Your earrings are particularly fitting to the shape of your face. Canadian foreign teacher Stephane nodded and praised moon, adding that if we only say "nice tie or nice shirt", it will be easy to give the other a kind of feeling that you just say something polite.
Moon 给大家做了非常好的展开聊天的示范:抓住有关对方的穿着服饰发型等具体的一个点,去表达具体真诚的赞美。比如说:您的耳环特别衬您的脸型,很好看。 加拿大外教连连点头称赞 Moon,并补充如果我们和西方人只说:nice tie or nice shirt 会容易给对方一种你在说客套话,敷衍式的赞美的感觉。
Most of the students chose A or B when Joyce delivered her trainings. She wants everyone to think: if we usually hide from the boss, and the boss doesn't know us, then how can the boss think of us when he has a chance to get someone promoted or raise the salary?
Joyce 在做培训时大部分学生会选A。 她希望大家去思考:如果我们平时都躲着老板,老板不知道我们,那么当老板有升职加薪的名额的时候,怎么可能会想起我们呢?
Joyce, who had worked for IBM for 10 years, shared her first experience of meeting the big boss in front of the elevator:
Joyce 曾经在IBM 工作了 10 年,她分享了第一次在楼梯间偶遇大老板的经历:
It was 5 years ago, back then I was an internal trainer at IBM. One day at noon, I had just finished my lunch and went back to the office building, where I was waiting for the elevator to take me back to the office. When the door opened, a very familiar yet seldom to meet face appeared. Guess who was it? It was the general manager of IBM of People’s Republic of China. Do you still remember how did you feel while you met your big boss? I was so excited, my eyes were sparkling, DC was looking at me and smiling, and I opened up my mouth and was about to say:“Hi DC!” But right at that moment, a lady who was standing by him said something to him, his attention was drawn away, and the connection between me and DC was broken. I was feeling bit sad and looked at the floor, and thought the opportunity to greet to DC was gone. Then DC finished the talk with that lady and walked out of the elevator. I thought he was going to turn and go away, but he walked directly to the front of me and said: “Hi, How are you?” I was stunned and at the same time, I was feeling like heaven. DC noticed that I wanted to say hi to him, and he responded to me purposefully. To him, I was just an ordinary employee out of thousands, yet he paid great attention to me and fulfilled my need. I felt touched by his caring and respectful attitude. At that moment, a sense of belonging arose in my heart and I was so proud of being an IBMer.
有一天中午,我刚吃完午饭回到办公楼一层等着坐电梯回办公室。 哗电梯门开了,出现在我面前的是一张非常熟悉,但是很少亲身见到的面孔,你们猜是谁?对!是大老板,是当时IBM大中华区的总经理DC Chen! 我当时好兴奋,两眼发光,我张口刚想叫:DC,您好! 就在这个时候站在DC身边的一位女士和他说话,DC的注意力被拉走了。 我有点失落,心想和大领导打招呼的机会就这样错过了。 这时DC和那位女士说完话,走出电梯间, 我以为他就转身走了,谁知我用余光看到他专门径直走到我的面前,冲我点头微笑看着我的眼睛说:你好! 我顿时感觉如沐春风, DC他刚才体察到我想和他打招呼了,我只是公司一个普通员工,他并不认识我,却如此地重视我,顿时我的内心涌起一股强烈的归属感。
Alex shared that he once met Lee Kaifu in the elevator when he was participating in an activity, and he said he didn't know what to say at that time. Next time, Alex said he would thank Kaifu for influencing him through reading his book. Alex got inspired to de more determined to run PET community well so that more young people can benefit from participating in the activities.
Alex 分享他曾经在参加一次活动时在电梯间碰到了李开复,他说当时不知道说什么。下次Alex说会感谢他,因为读了开复的书,他受到了激励和启发,一定要把 PET 社区运营好,让更多的年青人从参加活动中受益。
After the self-introduction session, Joyce started the theme introduction for the meeting "How to make an effective work report to your boss". She told us two stories:
自我介绍完后Joyce 开始了会议的主题“向老板做工作汇报”介绍,她给大家讲了两个故事:
First, let me tell you a relevant story: Once upon a time, there was a rabbit went fishing. He fished the whole day and got nothing. The next day, he also got empty hands. On the third day, after he threw the bait into the river, a huge fish jumped out of the water and shouted at him: "Hey! If you feed me with a stupid carrot again, I’ll slap you into the water!" The rabbit was shocked: "What!! But Carrot is the most delicious food in the world. That’s why I give it to you, how come you are so angry?" My CD friends, have you ever accidentally thrown any carrots to your boss, especially when you make work reports. You have? Yeah, me too.
从前有一只小白兔去钓鱼。 第一天,它什么也没有吊着。 第二天,它还是空手而归。 第三天,当它刚刚把鱼饵扔到水里的时候,“哗”蹦出一条大鱼,冲它大吼:“你再用胡萝卜喂我,我把你拍死到水里!” 小兔子惊呆了,战战兢兢地说:“胡萝卜是世界上最美味的东西,我用最好的东西来喂你,你你你怎么这样呀!?” 亲爱的朋友们,你平常在做工作汇报时,给老板扔过胡萝卜吗?
I still remember vividly more than ten years ago, on my first day joining IBM company, I was sooo excited to be in the new office. My manager was a lady, she welcomed me with a BIG smile, and I thought to myself, "ah, how kind my boss is." After my boss introduced me to the team, I went back to my seat, opened my computer and tried to work. Guess what! My email system didn’t work! But no worries, I immediately called IT department for help. After I finished the call, I got to report to my boss about my email problems: I started to tell her the whole story: from what error codes popped up to how I communicated with the IT guy. I was really enjoying the reporting, for two reasons. one: I was still immersing in the joy of joining the IBM big company, and I was also happy for myself because I didn't dare to say more than three lines to my previous bosses, and now I can talk to my boss naturally!
Joyce接着分享了她加入 IBM第一天的工作汇报故事: 我到现在还清晰地记得十几年前,在我入职IBM的第一天,我怀着兴奋加激动的心情,背着新电脑Thinkpad迈着轻盈的步伐到部门报到。我的经理笑咪咪地迎接我,我心想:“呀,女老板好和蔼呀”。 回到座位打开电脑准备工作,发现邮件系统打不开! 我马上打电话到IT Help Desk,得到了专业快捷的支持服务。 接着我赶紧跑到老板那汇报,把我的邮件系统有问题的前因后果,来龙去脉,报了什么错,怎么和IT部门沟通的一十一五地和老板讲述着,一边说我一边心里还美滋滋的:一是还停留在报到的喜悦中,第二个是为自己可以和老板侃侃而谈了高兴啊!我以前都不敢和老板多说超过三句话的。
So I was on and on and on, then I heard my boss shoot: "Do you want me to support or approve anything?" I was shocked like the rabbit got yelled by the fish, I looked into my boss, her sharp eyes were staring at me clearly asking: "What do you want me to do? Tell me fast! I'm busy. " I quickly adjusted myself and said: "ah, boss, there is something wrong with my email ID. I have asked the IT department to redo it. When the new ID file will be sent to your mailbox. I'll copy it from you to reinstall it." Whew! I went back to my seat, sat back and slowly recovered from the work report disaster: Ahh, I realized I didn’t tell her exactly what she needed to know, instead, I told every little detail happened to me, that was wasting her time. I became the rabbit throwing a lot of carrots to my boss. Since then, I began to practice the mindset of "put myself in the shoes of my boss" consciously: I carefully observe and think about “what are her needs?”
当我陶醉在自如表达的喜悦当中时,我听到老板打断我说: “你是要我support一下,还是approve一下啊?!” 我像是从美梦中被惊醒,低头一看老板,她瞪着大眼睛,犀利的眼神分明在问我:“你要我做什么?快点告诉我!我这忙着呢。” 我赶紧简短地说:“啊,老板,我的邮件ID有问题,邮件系统打不开,已经通知印度IT总部重做了,到时重做的ID文件会发到您邮箱里,我再来您这拷一下去重装。” 我回到座位坐下才慢慢回过神来:呀,这可真是一个大教训呀! 刚才和老板沟通时,我没有站在老板的角度去讲她所要知道的内容,而是事无巨细地讲发生了什么,顾着“自嗨”,我成了用胡萝卜钓鱼的小白兔,给她扔了一堆胡萝卜呢。
After the storytelling, Joyce invited all the members to share the failure and success stories on making work report to their bosses. By sharing the experiences in groups, they answered the following three questions:
讲完故事Joyce邀请大家分享在工作汇报中的失败还有成功故事, 通过分组分享经历,大家总结回答了以下三个问题:
1. What are the difficulties in doing an effective work report?
1. 做好工作汇报的难点在哪里?
Carey, speaking on behalf of the first group, said the hardest part is thinking like a boss. Joyce shared her opinions. Usually, if the report didn't get to the points was because: Don't speak the boss's language from the perspective / position of the boss. For example, the boss will be concerned about what benefits the work can bring to the company, how to promote business, manage risks, what are the opportunities in the market, how to reduce costs and improve efficiency, etc. Not just the details of the work at hand. We can use the partnership mindset to cultivate strategic thinking to report.
Carey 代表第一组的会员发言她说最难的是如何能像老板一样的思考。Joyce 分享了她的看法,通常汇报没说到点上,抓不住重点是因为: 没有站在老板角度/高度,说出老板的语言。比如老板会关心工作能给公司带来的收益是什么,如何推进业务,管理风险,有哪些机遇,如何降本升效等。而不只是说一些具体手头工作的细节。我们可以用合伙人的心态去培养战略性思维去汇报。
2. What kind of work report is satisfactory to the boss?
2. 什么样的工作汇报是老板满意的?
Joyce shared a framework of effective reporting: PPPB For example, when making the year-end work report or project work report, you can focus on the structure: Purpose:( Business Goal) Problem: (Pains and conflicts) Performance: (How do you overcome the Difficulties and challenges) benefits (What are the positive effects on the company's business)
Joyce 分享了一套高效汇报的框架思路:PPPB 比如在做年终工作汇报或是项目工作汇报时,能够围绕主线重点突出地讲出: Purpose(业务目标), Problem(问题所在),Performance(解决方案并执行),Benefits(结果收益,最后给公司的业务带来什么积极的影响。)
According to PPPB, we can sum up the following points that the boss is concerned about: Do you understand my business objectives? Does your work outcome achieve my business goals? How do you find out and analyze the problems? What is your solution? If there are more than two solutions, what are the advantages and disadvantages of each solution? How do you execute the solution? What do you need me to do? Why? How about the final result? Use numbers to show the benefits. Can you answer the above concerns of the boss is the key to convince your boss!
根据PPPB我们可以换位思考总结出老板所关心的点如下: 你了解我的业务目标吗? 你做的工作是实现了我的业务目标吗? 你是如何发现问题并分析问题的? 你的解决方案是什么? 如果有两个以上的方案,每个方案的利弊是什么? 你是如何去执行的? 你需要我做什么?为什么? 最后结果怎么样,用数字说明收益。 能不能回答上面老板所关心的点,是能不能搞定老板的关键!
3. What is the key area you are eager to improve?
3. 你迫切想提升的一点是什么?
Moon, who works in Apple company, talked about the difficulties for making a work report: Nervous, illogical, boring Moon also asked a very good question: how to show our strength at the same time make the boss feel that we are very humble? Joyce's workshop will share with you the story telling framework of "The Hero's Journey". How to tell a persuasive story to show your muscles: highlight PPPB, show our strength, contribution and value. At the same time, thank our boss or colleagues who have helped us.
在苹果公司工作的Moon 讲出了大家在做工作汇报时的难点: 会紧张,欠逻辑,讲得无趣。 Moon还提出一个非常好的问题:如何展现自己的实力的同时又让老板感觉我们是非常谦逊的? Joyce 的工作坊会和大家分享“英雄之旅“讲故事套路,如何通过讲故事去讲出我们的不易和贡献,突出 PPPB,去展现我们的实力,贡献和价值。同时去感谢帮助过我们的老板或同事。
Jennifer shared that she usually has good ideas, but she has concerns that those ideas are not good enough, and it causes delays to report. Through discussion with everyone, she realized that it might be associated to her self-recognition. Joyce's workshop will talk about how to see your strong points and recognize yourself. If we don't recognize ourselves, we will intentionally or unintentionally hide our abilities and strengths in the work report. We will think it's normal to do well, there's nothing to talk about, and focus on the incompetency, so we don't have the courage to show ourselves. Therefore, the boss can't see our value!
Jennifer 分享到她平常其实会有很好的想法和工作思路,但是会有觉得还不够好的顾虑,在汇报时会有拖延,通过和大家讨论,她意识到是和自我的认可度是有关系的。Joyce 的工作坊也会谈到关于如何看到自己的好,去认可自己的根源所在。 如果我们自己都不认可自己的话,那在工作汇报时我们就会有意无意地去隐藏我们的能力和亮点,觉得做得好是应该的,没什么值得讲的,做得不好的才是问题,所以没有底气去展现自己。那老板当然就看不到我们的价值啦!
Joyce shared her early work experience in IBM, and summarized Sandwich and SPA methods for effective work report.
Joyce分享她早年在IBM的工作经历,从中总结出做高效工作汇报的三明治和SPA方法和套路。
To start with, tell your conclusion first, that’s the top layer of the sandwich. Then tell the details, it’s the meat in the middle of the sandwich. Finally, draw your conclusion, that’s the bottom layer of the sandwich. Sandwich rule is quite suitable for daily work report.
先说结论,是三明治的上层面包。 再说过程,为三明治中间的肉。 最后说结论,是三明治的下层面包。 三明治法则适合日常事务的工作汇报。
The project report can be divided into three parts. First of all, the boss wants to know how the project status is, whether it is progressing smoothly. Then tell the boss are there any problems? Finally, what do you need the boss to do? S stands for: Status P stands for: Problem A stands for: Action
项目报告可分为三部分。首先,老板想知道项目的进展情况,是否进展顺利。然后告诉老板有什么问题吗?最后,你需要老板做什么? 第一步:Status(项目状况好坏,进展如何) 第二步:Problem(有无问题) 第三步:Action(要老板做啥)
Yuki added that the boss likes employees to report with solutions, what are the advantages and disadvantages for each solution, and finally let the boss make the decisions. In fact, the key to an effective work report is to communicate with the boss in the early stage before reporting, to understand the needs of your boss. Then, present the report and tell your story on how did you help your boss solve the pain points.
Yuki 补充老板喜欢员工带着解决方案来汇报,每个方案的利弊是什么,最后让老板来决策。 高效的工作汇报其实关键在汇报前和老板的前期沟通,对TA的需求的了解程度,了解她的关心点是什么。 然后将用心做项目的过程中的思考和总结,有的放矢地用老板喜欢舒服的方式呈现给TA,告诉TA你的工作是如何助力TA实现业务目标,或是解决TA的痛点的,就可以避免扔胡萝卜,同时给到老板想要的内容, 才有可能打动老板。
The topic for the final debate session was: There are more pros than cons to be friends with the boss. There are less cons than pros to be friends with the boss.
最后的辩论题目是: 和老板做朋友利大于弊。 还是 和老板做朋友弊大于利。
Both groups had a very in-depth discussion: Pros side thought that work is work. If they stay friends with the boss, it is emotionally very difficult to divide the boundaries, which will affect the work effect and friendship at the same time. The cons side thought that we spend more time with our boss every day than our family members, and we should also manage our relationship with the boss with great care. Dear friends, how about you? Do you treat your boss as a friend?
两组成员都进行了非常深入的探讨: 正方的朋友觉得工作就是工作,如果和老板做朋友那情感上很难划分界限,会同时影响工作效果和友情。反方觉得我们和老板每天在一起的时间要比家人还要多,也是要非常用心地经营和老板的关系的。亲爱的朋友,你呢?你可以和你的老板做朋友吗?

Host / 分享人
Joyce 邹严飞 / IBM Certified Trainer & TEFL & Speech Coach
Joyce is a Professional trainer and speech coach, with her 10-year IBM working and training experience, and 10-year toastmasters public speaking practice, she is passionate about sharing her practice and empowering people to present effectively with authenticity. She got TEFL Global English teaching certificate and she is also a teacher for New Oriental School. • Joyce 老师是IBM 认证讲师及中英演讲教练; • 曾在 IBM公司有10年的工作和培训经验; • 在Toastmasters 国际演讲组织已有10年的演讲及培训经验; • 是新东方老师,拥有TEFL全球英语教学认证; • 她助力你高效提升中英双语演讲及表达能力。

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PostEnglishTime is a high-quality network of English-speaking Chinese professionals in Beijing. We organize various social activities and provide various community services. Our mission is to build a high-quality network of locals and foreigners who are seriously interested in engaging with culture exchange, learning different societies and humanities.
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